Reporting to the Senior Director of Development, the person in this position is responsible for the integrated management and delivery of the ROYALMOUNT hotel project, from planning and design through construction, commissioning, and handover to the operator.
Under the supervision of the Customer Experience Supervisor, the employee helps ensure that the various experiences offered to visitors run smoothly and provides high-quality customer service.
Under the supervision of the Royalmount Customer Experience Supervisor, the Team Leader is an integral part of the Customer Experience team and is responsible for the day-to-day coordination of activities in the Customer Experience area and the personalized shopping area—Salon Joséphine.